1. How long are your delivery times?

As always we’ll do our best to help you!

Average delivery times are 4 weeks from date of approval. These times can exceed in peak times so best to chat with us if you have an urgent order.

2. What happens after I place an order?

Once we have your complete order. So sizes, quantities, numbers, sponsor logos we can then process the order. Artwork gets done first along with cutting of fabric. Papers are then printed, pressed on to the fabric and then sent for manufacturing. Once completed, all orders are quality controlled and ready for dispatch.

3. What artwork files do I need to give you?

EPS, Vector art, AI, Corel Draw and Vector PDF files are all acceptable.

JPEG, Bitmapped, GIF, TIFF are NOT ACCEPTABLE.

4. Why don’t you have prices on the site? And how can I get a quote?

We have contracts and licenses which differ so prices differ as well. If you want a quote, please call us on 03 7325 1766 or email us(link to contact page)

5. How do I make payment and what terms?

We accept all major credit cards (VISA, MasterCard and Amex – Amex has a 2.4% surcharge) and obviously payment online.

For first time orders, we require a 50% deposit to start and balance before completion. We only offer credit to approved customers. Please chat with us to obtain credit terms.

6. What’s the easiest way to get an update on my order?

We understand all your orders are urgent! And this is why we’re not always near our phone or email when you inquire regarding your order. Please leave a detailed message and we’ll get back to you. We might get back to you after business hours, please mention if you would not prefer this option. To make this quicker, we need to know:

1. Club/customer name.

2. What items you ordered and quantity.

3. When you approximately placed your order.

4. Best contact details to get back to you.